🆕 New Features:

• More control over your Widget embeds: View, download, and delete existing Widget embeds.
• First time customer reporting: The Bookings report now has a column that shows you if it is the customer’s first time booking with you. This information can help your instructors make their first class special and help you nurture these new customers into lifelong fans. Plus, gain valuable insights into seasonality, which classes attract new customers, and more.

🐛 Bug Fixes:

• Fixed a bug that was preventing add-ons from being added on the roster
• Resolved an issue where coupons were not being applied correctly in cart
• Made updates to ensure pack spots apply correctly

‍🆕 New Features:

• New Widget filters: Widget filters have now been updated to include more specificity and personalization. Now, on your widget, customers can search by instructor, category, day of the week, grade, and more. This saves time and leads to quicker conversions on your activities.

🐛 Bug Fixes:

• Made an update to the checkout flow to ensure questions are only asked of applicable participants
• Fixed a bug that was preventing users from viewing transfer history
• Implemented a compliant cookie banner in applicable regions
• Updated registration reports to only include active form fields

🆕 New Features:

• Widget calendar updates: We redesigned activity cards and user experience in the Widget calendar for better usability and conversion. It now…
  • Displays your full activity name, age range, location name, and time range
  • Defaults to month with the next upcoming scheduled activity
  • Optimizes hover card view when scrolling over an activity showing full image and number of spots remaining in your activity

🐛 Bug Fixes:

• Improved reporting dashboards to account for specific discount scenarios
• Fixed a bug that caused activities with custom location capacity to not load properly
• Updated the membership flow to allow for adult and child profiles to be added during purchase
• Updated the checkout flow to ensure Clients answer new required fields 
• Fixed a bug that caused Client pack spot bookings to sometimes apply incorrectly
• Resolved an issue that was preventing users from transferring participants from the booking page in their profile 
• Updated birthday validation for children to ensure proper data entry
• Fixed a bug that caused form fields to show up in profiles that were not applicable
• Created a fix to prevent refunded orders from displaying improperly in bank transfers
• Fixed a bug that caused booked appointments to not appear in the Upcoming calendar
• Updated Agreements to prevent users from signing with a blank name
• Implemented a fix to prevent customers from placing blank orders in certain scenarios
• Added a cookie banner to hisawyer.com in applicable regions

🆕 New Features:

• All Activities Widget tab: Now you can show your semesters, camps/events, drop-ins, and online classes in one tab with All Activities. Customers can see all of your offerings in one view, decreasing the time it takes to find the perfect activity and make a booking. 
  

🐛 Bug Fixes:

• Fixed an issue where some refunded order numbers were blank in payout reports
• Updated Zapier integration to prevent having to re-authorize an account
• Resolved a bug that prevented users from transferring participants by week
• Fixed inconsistent editing capabilities with multi day activities 
• Resolved a display discrepancy with packs that occurred when removing a customer from roster
• Updated syncing behavior of child profile fields so that they sync immediately to the provider
• Fixed the inconsistent display of the Business Photo on Marketplace
• Updated reports to more correctly account for orders with payment plans
• Totals and Remaining Balance on order pages now reflect custom payment method transactions
• Fixed an issue where canceling an ACH payment did not correctly reflect on the order

‍

🆕 New Features:

• E-Signature Agreements: Create, manage, and track e-signatures for waivers, releases, and other agreements – integrated right in the checkout process for parents.‍
• ‍Activity Auto-Reminders update: You can now choose timing for your customers to receive Activity Auto-Reminders. When enabled for “before every activity instance”, the email will be sent out 24 hours before the activity start time. When enabled for “weekly reminder”, the email will be sent out on Monday at midnight ET.
• New Zaps (Updated Booking and New Orders V2): For Legacy and Scale Tier providers, these new Zaps allow you to automate workflows and marketing communications when a booking is updated or a new order is created.

🐛 Bug Fixes:

• Fixed an issue where required fees would not apply in rare cases
• Resolved a bug where instructors were unable to add participants to the roster using Add Participant
• Updated the widget calendar on mobile to display the correct timezone for any US time zone
• Improved calculations for remaining balances due on orders to account for custom payment method payments
• Improved rosters so that when you condense the roster and scroll, the newly loaded names also display as condensed
• Resolved an issue for Annual Statements where January payments were not being included

🆕 New Features:

• ‍New Booking Zap: For Legacy and Scale Tier providers, create customized marketing workflows and automations for new bookings for class participants with our New Booking Zap integration with Zapier.

🐛 Bug Fixes:

• Resolved a widget issue that caused users to have to scroll down to view activity photos, often causing photos to be missed.
• Holidays can no longer be added on dates that have existing bookings.
• Mitigated timeout issues related to adding appointments to cart, which resulted in appointments failing to be added to carts.
• Resolved an issue causing "1 spot left" language to appear on activities on the widget when that functionality was toggled off.
  

🆕 New Features:

• ‍Email Authentication: Increase online activity security with Email Authentication. This new optional safety setting requires email verification for customers. Only customers who verify their email will gain access to your online classes.

• Activity Auto-Reminders: We made it easier for you to notify families of upcoming activities. With Activity Auto-Reminders your customers can be notified 24 hours ahead of their scheduled program, so they never miss an upcoming activity.

🐛 Bug Fixes:

• Resolved an issue in which the widget was not appearing on providers' websites, preventing customers from signing up for classes.
  

🆕 New Features:

• Adult Registration: We built a more seamless booking experience for child and adult programs. Now you can more easily register adults and their friends for adult-only classes, events, semesters, camps, and memberships.
• Waitlists: We’ve made it easier to fill open roster spots from waitlists faster and increase conversions of waitlisted students. Now you can easily move participants from waitlists to rosters, send registration links to waitlisted participants, and get notifications when spots become available. 
• End of Year Summary: Access and download annual statements, listing transactions and orders, as well as the total of all transactions made that year. These reports are most commonly used for tax filing and reimbursements. 
• Rosters v2.1: Rosters v2.1 was an iterative followup to Rosters v2, which focused on bug fixes and improvements to printed/downloaded rosters. The Print Roster option now allows providers to select between a PDF or a CSV roster, which allows for further reporting customization prior to printing.

🐛 Bug Fixes:

• Resolved an issue that resulted in form field responses displaying inconsistently on rosters.
• Fixed a bug that did not require a payment method at checkout for monthly billing orders when the first installment was $0 (due to a coupon/discount).
• Resolved a bug causing some reports to not be delivered to user emails.
  

🆕 New Features:

• Released a closed beta version of an SMS integration.
• Added an email to be sent when provider banking information is updated.
• Added the ability for parents to contact providers directly from their order history and order emails as well as from the main Sawyer contact page. 
• We’ve created an automatic abandoned cart email sent to customers with unpurchased items between 1 and 2 days old.

🐛 Bug Fixes:

• Fixed an issue that caused the “no available spots” message to incorrectly show when trying to add a booking to the cart. 
• Fixed form field responses that were not displaying correctly in a member's profile.
• Fixed a rosters settings bug where form fields were not showing on the roster for associated activities until settings were resaved.
• Fixed a bug where adult students are not listed at the bottom of the Activity Summary page for activities that allow adults and children.
• Fixed an error where payment plan payments attempted to charge deleted members.
• Multiple database performance upgrades were made.
• Fixed an issue where the cart timer will no longer be reset if a member’s payment fails.
• Made improvements to transactional emails sent to customers.
• Fixed an issue with rosters to no longer produce an error if a member on the roster was deleted.
• Fixed a bug where the left navigation in the member accounts pages was not displaying correctly on a tablet.
  

🆕 New Features:

• Show selected activity session dates in the orders summary.
• Released a tool to copy schedules instead of manually recreating them.
• Allow membership intervals from 1 to 11 months/years.

🐛 Bug Fixes:

• Hid form fields with no bookings from the Child and Member profile.
• Fixed and improved issues when using pack spots and memberships.
• Add-ons and required fee reports are fixed.
• Fixed a calculation error when placing orders on behalf of customers for weekly camps.
• Fixed an issue for some users when accessing their credit card information.
• Other minor bug fixes for both internal and external users.
  

🆕 New Features:

• Significant work has been completed on the stability and size of our database for scalability.
• Network configuration updates to support our application and blog changes.
• Added additional tracking abilities for GA4

🐛 Bug Fixes:

• Fixed an issue with some automated emails having incorrect activity links.
• Fixed a bug where check-in/check-out time incorrectly displayed the current time on Beta Rosters 2.0
• Fixed an issue with some online class links.
• Fixed an issue with some daily and weekly rosters not downloading.
• Fixed a bug where the percentage Custom Booking Fee was showing up as $0 in checkout/orders for Appointments.
• Fixed an order confirmation email bug where it would show the wrong day of the week if one of the instances had been edited.
• Updated 4 provider export reports (Children Report, Transactions Report, Optional Add-ons by Order, Required Add-ons by Order) to run reliably and quickly for large exports.
  

🆕 New Features:

• Automated email sending class recommendations to Marketplace members.
• Launched new Marketplace navigation improvements.
• Added duration-based interval option for Appointment configuration.
• Integrated a new checkout payment modal with Marketplace checkout.
• Updated Google Analytics to the new GA4 standard.

🐛 Bug Fixes:

• Made multiple internal bug fixes.
• Fixed an issue causing some orders to show an error when accessing the order’s details screen.
• Made multiple Marketplace SEO-related improvements.
• Fixed a bug where using override semester dates prevented editing other areas of the scheduled activity
• Fixed a bug that was incorrectly modifying corresponding order details when an activity that allows adults to register is updated to no longer allow adults to register
• Added error messaging when trying to add holiday dates to a timeframe where there are existing bookings.
• Fixed form fields on Beta Rosters 2.0 so only fields associated with the activity will be displayed.
• Made a fix to Enrollment Insights dashboard to remove deleted scheduled activities.
• Fixed a bug where two cards could be selected when charging on quick charge.
• Fixed a bug where form fields were not showing on Beta Rosters 2.0 when viewing from a mobile device.
• Added an email notification sent to providers when a customer’s ACH payment fails.
• Fixed Beta Rosters 2.0 issue that prevented removing or messaging a student on the waitlist.
• Fixed a bug on Safari where gift cards were not correctly being added to cart.
  

🆕 New Features:

• Launched a navigation improvement test for the Marketplace.
• Added subtitle text to carousels on the Marketplace.
• Added light HTML tag support to field options in Form Fields. Users can use (p, em, b, strong, i) tags in the field options.
• Added option for semester overrides to allow the scheduled activity to run for longer than 53 weeks.
• Launched Beta Rosters 2.0. There is now a new toggle switch so providers can toggle on and off the Beta Rosters 2.0 in their settings.

🐛 Bug Fixes:

• Fixed an issue where some activities with multiple photos showed the wrong primary photo on widgets, Marketplace, and in the portal.
• Added error message language when adding an activity to a Semester to indicate what information is missing
• Fixed general sizing and spacing inconsistencies throughout the Sawyer portal
• Added messaging in the case that a customer tries to register more attendees for a class than there are spots available, so they know they must remove attendees to register.
• Fixed an issue in Beta Rosters 2.0 where a birthday would say “Invalid Date”.
• Optimized rosters export to work for larger rosters.
• Fixed a sibling discount issue where the discount applied to all children instead of any additional child in some circumstances.
• The cart page will now display all the dates that the customer is booking.
• Fixed an issue on the cart where it was displaying the wrong class time for free trial sign ups.
• Improved Marketplace classes recommendation engine.
• For Beta Rosters 2.0, we updated the filter used for the allergy label so that when customers enter variations of a child having no allergies, i.e. “No Allergies, NKA, Nope, etc.”, the allergy label will not display
• Fixed a bug where clicking “Transfer Single Date” would reload the page instead of opening the correct modal in rosters.
• Bug fixed so now we will show “Refund Pending” on ACH payments when a refund is initiated to inform the provider that a refund is being processed.
• Fixed a bug where anonymous reviews showed the name blank instead of “Anonymous Customer.”
• Improved loading for various pages in the portal
• Fixed a bug where the calendar view on the mobile widget would display even if the provider didn’t have this enabled.
• Fixed a bug with duplicating scheduled activities where the payment plan would be disabled by default. Payment plans will now only be disabled if the pricing is changed or the number of days on a multi-day class is changed.
• Fixed a bug related to incorrect semester dates displaying in some order confirmation emails when activity instances have been edited.
• Fixed a bug related to being unable to place orders that have a certain combination of cart-level coupons applied, payment plans, and add-ons.
  

🆕 New Features:

• Launched class recommendations for Marketplace customers with previous purchases.

🐛 Bug Fixes:

• Completed form fields will remain in a customer account even when corresponding orders are canceled.
• Multiple internal bug fixes were made to support the stability of Sawyer.
• We fixed an issue where failed membership payments were canceling membership perk spots. This has been updated so that membership auto-billing payment failures will not cancel activity spots.
  

🆕 New Features:

• Custom Booking Fee - This new feature lets providers create a customizable booking fee to charge customers either a percentage or a fixed amount at checkout. Learn More.
• Sawyer Booking Fee - This new fee is charged directly to customers when they place a new online order. Learn More.
• Beta Transactions Report - This new report is a more granular version of the orders report. Learn More.
• Customer Success Chat - This new feature lets you chat with our customer support team in real time by clicking the help button from the Sawyer for Business portal or via the help center. Regular hours are M-F 9:30 am - 4:30 pm ET.

🐛 Bug Fix:

• We fixed a bug preventing an error message from showing when providers attempted to save edits to a semester that already had bookings (which cannot be done.)
  

🆕 New Feature:

• You can now pay for your Sawyer for Business subscription using ACH, instead of a credit card. If you’d like to switch to ACH, let our support team know by emailing support@hisawyer.com.

🐛 Bug Fix:

• Adding holidays/closures on days where bookings existed was previously not displaying a warning or error message. This has been fixed so that schedules with bookings will not have issues with incorrect availability.
  

⬆ Feature Updates:

• We added an option to stop parents from editing their answers to form field questions once they are submitted.

🐛 Bug Fix:

• We fixed a bug that was showing the word “Prorated” next to the drop-in pricing display in activity summaries on schedules pages (internal.)
  

🆕 New Features:

• We built a new feature that lets you edit the capacity of a single instance (a day) of a scheduled activity right from the roster, without changing the capacity for any other days! Learn more
  

• We also now have the ability to send you a Sawyer subscription receipt automatically. Ask our support team to enable this feature for your account by emailing support@hisawyer.com.

⬆ Feature Updates:

• We added a pencil icon that lets you navigate directly to the Pricing or Add-ons pages of a scheduled activity (from the Semesters and Camps pages) without clicking through the previous pages.

• We also added cancellations (when you cancel a booking) and rebookings (when you add a student back to the booked list from the cancelled tab on a roster) to the transfer audit history timeline. Learn More‍

• And we updated the Semester/Camp creation modal to make schedule building easier.

🐛 Bug Fix:

• We fixed a bug that didn’t allow spaces in instructors’ first names.
  

⬆ Feature Update:

• We removed text from order confirmations that asked customers not to reply to that email. Learn more about how to designate an email address to receive all client replies.

🐛 Bug Fix:

• We fixed a bug that was adding extra columns in a registration report with duplicate data.
  

⬆ Feature Updates:

• We made it easier to view activity details! Add-ons like Extended Day are now displayed alongside other details like Pricing in the Schedules section of your Sawyer for Business portal. Now you can double-check that add-ons are set up correctly without clicking through the scheduled activity setup.
  
  
• We also made it easier to create and edit Activities in Listings, by consolidating the setup flow onto one page. Now you can create or edit Activities without clicking through multiple pages!

🐛 Bug Fixes:

• We fixed a bug that was preventing individual instances (i.e. class days) of activities scheduled with multiday from displaying correctly on the More Info page when they were rescheduled from the roster.
  
  
• We also fixed a bug that wasn’t letting users navigate away from the activity scheduling flow by clicking on the Sawyer menu.

⬆ Feature Updates:

• We added a new field to the scheduled activity setup flow that lets you set the Registration Visibility (Public/Private) during the scheduling process. With this update, you can now add new hidden scheduled activities to already published semester or camp/event schedule containers without having them appear publicly even for a second!

• We also simplified the Location-creation flow so that it takes fewer clicks to create a new location or edit an existing one.

🐛 Bug Fix:

• We fixed a bug that was preventing some users from uploading activity photos on certain mobile devices.

🆕 New Feature:

• We added a feature that lets you see every student's transfer history. You can find a link to View Transfer History in the three-dots menu to the right of each booking under the Bookings tab of a student profile (within your Client List); you can also find a link to View Transfer History directly from any roster to which a student has been transferred. Learn more on our help center.

⬆ Feature Update:

• We made the buttons you use to manage your scheduled activities easier to understand! To the right of each scheduled activity within a schedule container timeframe (on your Semesters and Camps/Events pages) click the new three-dots drop down to do things like Edit, Hide, and Get Customer Link.

🐛 Bug Fix:

• We fixed a bug that was preventing users from adding new Instructors to Appointments before the Instructors had accepted their invitations.*

*The Appointments feature and the ability to invite multiple users are only available with Grow, Scale, or Legacy subscriptions. Learn more about what's included in each of our subscription options.

Covid Toolkit

Reference the following toolkit to help you communicate with customers. From custom banners to check-in forms, reference these features as your communication toolkit.

Create a COVID banner

for any announcements you would like to make.

Add a widget banner

as well for additional announcements.

Customize check in forms and form fields

with COVID related questions for customers

Create an online activity

to offer programs for customers who aren’t ready for in-person classes.

Add or edit your terms and conditions

to reflect updates you make to your policies.

Improved widget loading times

There had been a few requests for this and we figured that just about all of the other functionality that we offer doesn't amount to much if your customers can't register easily so our team has worked for months to improve widget loading speed.

Whether you offer ten activities or 10,000, you (and your customers) should see some significant improvement.

Updates include:

• Faster widget load times
• Improved functionality across widget tabs
  

Widget design improvements

Our team has made a few subtle updates to the way customers see your activities on your widget(s).

Updates include:

• Activities now fall into two sections: In Progress and Starting Soon.
• Chronological sort that make it easier for parents to book in advance or book classes happening in the here and now.

Widget customization

This isn't new - but you can always reach out to support@sawyertools.com to get help customizing your widgets.

New Photo Uploader 

We’ve made improvements to our photo uploader to make it easier than ever to boost your business with beautiful images. You can find the photo uploader in two places: on your activities and in your settings, where you update your Business Profile! 

Updates include:

• Upload photos from your desktop or mobile device. 
• Create photo galleries to add more context to your offerings — the more photos, the better!
• Use your social media or Google Drive to add photos to Sawyer 
• Update imagery quickly with improved loading time and better performance
  

Activity Booking Updates 

Our team has made a few subtly stunning updates to the way customers see your activities on your widget(s) and on the Sawyer Marketplace.

Updates include:

• Updated look and feel that puts your activities front and center (and encourages customers to book) 
• Activity labels that share if a class is booking fast or if one or two spots are left 
• Class status labels including full, waitlisted, or closed 
• Additional times that a class is being taught 
  

Camps Widget Tab Improvements

If you offer events or camps, you’ll notice that your widget's camp tab is loading faster than ever! The changes below only apply to your camps tab — but be on the lookout for more updates soon.

Updates include:

• Improved functionality and load time
• Camps are sorted chronologically. If you have two or more activities that occur at the same date and time, they will be sorted alphabetically
• Improved activity display, with two sections: Coming Soon and In Progress!

P.S. If you don't see updates to your camp tab yet, check back soon! We're rolling out this update in phases. If you have any questions regarding this release, please reach out to support@sawyertools.com

Check out our latest updates below.

CDC Guidelines for Camp

• New guidelines to help you stay on top of safety this summer!

Google Cross Domain Tracking

• Businesses can track what users are doing on websites AND on provider widgets in one session. 

April showers bring May flowers! Our team can't wait to see what spring and summer activities Sawyer providers are planning.

Check out our latest updates below.

Schedules Section Updates

• Activities in the Schedules Section are now sorted in chronological order.
• Your earliest scheduled activity will appear at the top of each schedule container while your latest scheduled activity will appear at the bottom.
  

Spring has almost sprung and we're hopeful for what the year holds. 🌱

Check out our latest updates below.

New Client Created Zap

• Send new client data to apps of your choosing! 
• For example, send new client information from Sawyer Tools to Mailchimp and kickoff email workflows.

To use this update, you'll need to apply for our Zapier beta waitlist here.

It's spring and that means tax season. Our weekly update features answers to some of the most common tax-related questions we receive at Sawyer.

FAQ: 1099s, Tax IDs, Sales Tax, FSAs, and more

Learn about:

• How to request a 1099-K
• Collecting sales tax
  
• Verification and Tax IDs (EIN or SSN)
• FSA-friendly printable receipts
• and more!

‍

We're falling in love with schedules pages updates! Check out what's new below.

Schedules Section Updates

• Search within your schedules
• Create, edit, and delete scheduled activities in just a few clicks
• Take advantage of faster load times

‍

Add a Book Now Button to Facebook

Add a 'Book Now' button to your Facebook business profile and encourage your Facebook fans to book activities. 

Zapier Integration Waitlist

You asked, we answered. Get on the Zapier waitlist to start connecting Sawyer Tools to thousands of apps. 

How it works:

• Create a free Zapier account 
• Use this form to add yourself to the waitlist
• A member of our team will be in touch soon!
  

We’re almost halfway through January — that happened fast! Check out our latest updates.

Age Alert Improvements

This update makes it possible to:

• Make sure parents don’t register their children for classes that aren’t age-appropriate! 
• Logic improvements include predicting a child’s age once a class begins, making booking activities in advance seamless

Happy New Year!

We hope you were able to ring 2021 with a little sparkle. 

Our team is busy kicking off new projects and we can’t share the details just yet. Instead, check out some of our latest content designed to help you get ahead of the camp season!

Camps and Events Setup Guide

Browse our help center to refresh your understanding of how to build and schedule camps in Sawyer Tools.

Camp Readiness Checklist

Download and print out this checklist to get ahead of camp season!

Our team is back from the holidays and is beginning work on our next big project. Check out the feature updates and bug fixes we released below.‍

Auto Discount Updates‍

Create cart level discounts for your clients.

Updates include:

• Limit discounts to specific activities, schedules, and registrants
  

Our team is getting excited for the holidays and we hope you are too. ✨ Check out our updates below. 

Trial Classes

We added trial classes to help you acquire new users and lifelong fans. With this release you can:

• Offer free trials for Semester activities and Camps/Events at the activity level. 
• Send automatic follow up emails to increase conversions
• Track free trial conversions using the free trial report 
• Set up our Zapier integration to funnel free trial data to over 2,000 apps 

Gift Card Image Uploader 

• Use this feature to upload customer gift card images to your Tools provider portal.
  

Our latest page makes it easy to see new features and updates our team has been working on. Bookmark this page to check out what’s new in Sawyer Tools each week. We can’t wait to share what we’re working on with you. ☺️